Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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General Questions
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Cat/Dog Pet Spray Massage Brush
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Pet 2-in-1 Portable Dog Water Bottle & Food Container
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Airtag Cat Collar Accessory
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General Questions

How long does delivery take?

Orders usually arrive within 6–8 business days. You’ll receive tracking info as soon as it ships.

Do you ship internationally?

We do ship internationally.

What if my pet doesn’t like the product?

No worries! We offer hassle-free store credit returns

Are the materials safe for pets?

Yes—all our products are made with pet-safe, durable, and non-toxic materials.

How can I contact support?

You can reach us anytime at check.bmt2029@gmail.com

Cat/Dog Pet Spray Massage Brush

How does the spray function work?

The brush has a built-in water/spray chamber. Just press the button, and it releases a fine mist to help with detangling and bathing.

Can I use it for both cats and dogs?

Yes! It’s designed for all breeds of cats and dogs, regardless of fur length.

Does it really help with shedding?

For sure. The rotating, floating brush teeth grab loose fur, making grooming easier and less messy.

Can it be used during baths?

Yes, it doubles as a bathing brush—you can use it with water or pet shampoo for a deeper clean.

Is it easy to clean the brush afterward?

Yes, just press the one-button release to remove collected hair instantly.

Pet 2-in-1 Portable Dog Water Bottle & Food Container

How does the 2-in-1 design work?

It has two separate compartments—one for fresh water and one for dry food. Super handy for walks, car rides, hikes, or literally any adventure.

What size is the bottle?

It holds 510 ml of water and 330 ml of food, which is perfect for small and medium outings with your pet.

Is it leak-proof?

Yep! The tight-seal cap plus the lock button keep everything secure so you don’t end up with a pet-flavoured waterfall in your bag.

Can both dogs and cats use it?

For sure. Works for both—just fill, twist, and go.

Is it safe for pets?

Absolutely. It’s made from BPA-free, food-grade materials, so it’s safe, durable, and adventure-approved.

Airtag Cat Collar Accessory

Is the collar compatible with Apple AirTags?

Yes! It has a built-in holder made specifically for Apple AirTags, so you can easily track your pet anytime.

Will it fit my cat/dog?

The collar is adjustable and fits neck sizes from 22–32 cm. It’s ideal for cats and small dog breeds.

Is the collar safe for my pet?

Totally. The anti-choke, quick-release safety buckle opens if your pet gets snagged on something, preventing injuries.

Is it reflective at night?

Yes! The reflective strip improves visibility during nighttime walks or outdoor roaming.

Can I remove the bell if my pet doesn’t like it?

Yes, the bell is detachable, so you can take it off anytime.

Info

Address:

Myriad, 0000, Academic City Dubai

Phone:

+012 345 6789 0000

Email:

check.bmt2029@gmail.com

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Address:

184 Main Rd E, St Albans VIC 3021, Australia

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999-999-999

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gemthemes@gmail.com
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